If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at firstname.lastname@example.org.Information we collect
When you visit the Website you provide us with two types of information: (i) personal information you knowingly choose
to disclose that is collected by us and (ii) use information collected by us as you interact with the Website.
When you register/sign up with the Website, you provide us with certain personal information, such as your name, your email address, your school, your status, your major, your graduation year, as well as sensitive information such as credit card information and any other personal or preference information that you provide to us.
Technologies such as: cookies, beacons, tags and scripts are used by the Website and our partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the Website, tracking users’ movements around the Website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or Website functionality.Behavioral targeting/re-targeting
We partner with a third party to either display advertising on our Website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this Website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out. Please note this does not opt you out of being served ads. You will continue to receive generic ads.Local storage objects (HTML5)
We and third parties with whom we partner to provide certain features on our Website or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.Use of information obtained by the website
We use this information to:
• Fulfill your order
• Send you an order confirmation
• Assess the needs of your business to determine suitable products
• Send you requested product or service information
• Send product updates or warranty information
• Respond to customer service requests
• Administer your account
• Send you periodical email newsletters about joint ventures, significant updates to the Website or marketing communications
• Send you marketing communications
• Administer contests and sweepstakes you entered, and notify you if you won
• Respond to your questions and concerns
• Improve our Website and marketing efforts
• Conduct research and analysis
• Display content based upon your interests
• Facilitate your transactions with other users
• Enable you to post questions, past questions and answers, search for scholarship offers, academic events, and contact or be contacted by prospective bodies.
• List you in our member directory made available only to other members where need be
• List you in our publicly accessible member directory.
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at email@example.com. We enable you to create a profile, and share information such as messages, photos, and videos with others. Please note that we cannot control the actions of others with whom you may choose to share your contents and information. When you register/sign up with the Website, you create your own account. Your user identities and email will be attached to material you upload on the Website. The Website will not provide any of your other personal information to third parties except where it is impossible. When you disclose your Facebook account email address and password to the Website on the Invite Friends page, the Website will only use such information to (i) add you to the Facebook group named "free past questions and answers" and (ii) invite your Facebook friends to join the Facebook group named " free past questions and answers " All such Facebook transmissions using your Facebook password are automatically performed over a secure, encrypted connection. The Website does not store your Facebook password.Information sharing
Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.Changing or removing information
Upon request Passbuttons will provide you with information about whether we hold any of your personal information. To request this information please contact us with a link to the identified material/content. We will respond to your request. Users may modify, delete or remove any of their account information at any time by logging into the My dashboard. Information will be updated immediately. Individuals who wish to deactivate their Website account may do so.Protecting information and security
The Website takes appropriate precautions to protect our users' information. Your account information is located on a secured server behind a firewall. Because email and instant messaging are not recognized as secure communications, the Website requests that you do not send private information to us by email. The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can contact us.Data retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.Referrals
If you choose to use our referral service to tell a friend about our Website, we may or may not ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Website. Passbuttons stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us to request that we remove this information from our database.Social media widgets
You can log in to our Website using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Website to your profile page to share with others within your network.Public profile
The profile you create on our Website will be publicly accessible unless otherwise indicated. You may change the privacy settings of your profile through your account portal. If you wish to request removal of your information from our directory, you can contact us.Unauthorized profile
If you are under 13 years of age, then please do not use or access the Website at any time or in any manner. If Passbuttons learns that personal information of persons under 13 years of age has been collected through the Website, then Passbuttons will take the appropriate steps to delete this information.EU Residents
If you are a resident of the European Union (“EU”), United Kingdom, Lichtenstein, Norway, or Iceland,
you may have additional rights under the EU General Data Protection Regulation (the “GDPR”)
with respect to your Personal Data, as outlined below.
For this section, we use the terms “Personal Data” and “processing” as they are defined in the GDPR, but “Personal Data” generally means information that can be used to individually identify a person, and “processing” generally covers actions that can be performed in connection with data such as collection, use, storage and disclosure. Company will be the controller of your Personal Data processed in connection with the Website.
What Personal Data Do We Collect From You? We collect Personal Data about you when you provide such information directly to us, when third parties such as our business partners or service providers provide us with Personal Data about you, or when Personal Data about you is automatically collected in connection with your use of our Website.
Information we collect directly from you: We receive Personal Data directly from you when you provide us with such Personal Data. For example, you provide us with your username, email address, and/or Facebook user ID when you login into the Website. When you pay for certain Passbuttons features, you provide us with Personal Data such as your name, credit card information, PayPal information, address, and other payment related information. If you populate your Passbuttons profile, you might provide us information including your first and last name, phone number, gender, year of birth, graduation year, academic major, profile picture, and current and past school and course information. Finally, if you receive payments from Passbuttons, you would provide us with additional Personal Data including your tax address and tax identification number.
Information we automatically collect when you use our Website: When you use the Website, we automatically collect some information such as your IP address, browser and computer information such as browser type, version, operating system, time zone setting, cookie number, and your device ID. We collect information about your usage of Course Hero such as the pages or content you view, your searches, and other actions.
How Do We Use Your Personal Data? We process Personal Data to operate, improve, understand and personalize our Website. For example, we use Personal Data to:
• Create and manage user profiles
• Communicate with you about the Website
• Process orders
• Contact you about Service announcements, updates or offers
• Provide support and assistance for the Website
• Improve and/or personalize website content and communications
• Meet contract or legal obligations
• Respond to user inquiries
• Fulfill user requests
• Comply with our legal or contractual obligations
• Resolve disputes
• Protect against or deter fraudulent, illegal or harmful actions
• Enforce our Terms of Service
Examples of these legitimate interests include:
• Operation and improvement of our business, products and services
• Marketing of our products and services
• Provision of customer support
• Protection from fraud or security threats
• Compliance with legal obligations
• Completion of corporate transactions Consent: In some cases, we process Personal Data based on the consent you expressly grant to us at the time we collect such data. When we process Personal Data based on your consent, it will be expressly indicated to you at the point and time of collection. Other Processing Grounds: From time to time we may also need to process Personal Data to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.
• Payment processors
• Fraud prevention service providers
• Ad networks
• Analytics service providers
• Staff augmentation and contract personnel
• Hosting service providers
• Co-location service providers
• Telecommunications service providers
• Financial and tax audit service providers
We also share Personal Data when necessary to complete a transaction initiated or authorized by you or provide you with a product or service you have requested. In addition to those set forth above, these parties also include:
Other users (where you post information publicly or as otherwise necessary to effect a transaction initiated or authorized by you through the Website). Social media services (if you interact with them through your use of the Website)
Third party business partners who you access through the Website and Other parties authorized by you We also share Personal Data when we believe it is necessary to: Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies Protect us, our business or our users, for example to enforce our terms of service, prevent spam or other unwanted communications and investigate or protect against fraud
Maintain the security of our products and services
We also share information with third parties when you give us consent to do so. Last, we share Personal Data with our affiliates or other members of our corporate family. Furthermore, if we choose to buy or sell assets, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party, and we would share Personal Data with the party that is acquiring our assets. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your Personal Information as set forth in this policy.
How Long Do We Retain Your Personal Data?
We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you the Website. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. Afterwards, we retain some information in a depersonalized or aggregated form but not in a way that would identify you personally.
What Security Measures Do We Use?
We seek to protect Personal Data using appropriate technical and organizational measures based on the type of Personal Data and applicable processing activity.
Personal Data of Children:
Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data. You can also access certain of your Personal Data.
Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. You can correct some of this information directly.
Erasure: You can request that we erase some or all of your Personal Data from our systems.
Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Website.
Portability: You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as for direct marketing purposes.
Restriction of Processing: You can ask us to restrict further processing of your Personal Data. Right to File Complaint: You have the right to lodge a complaint about Company’s practices with respect to your Personal Data with the supervisory authority of your country or EU Member State.
Transfers of Personal Data: The Website is hosted United States (“U.S.”) and operated in Nigeria through Company and its service providers, and if you do not reside in the U.S. or Nigeria, laws in the U.S and Nigeria. may differ from the laws where you reside. By using the Website, you acknowledge that any Personal Data about you, regardless of whether provided by you or obtained from a third party, is being provided to Company in Nigeria and will be hosted on U.S. servers, and you authorize Company to transfer, store and process your information to and in the U.S., and possibly other countries. You hereby consent to the transfer of your data to the U.S. pursuant to EU-U.S. and Swiss-U.S. Privacy Shield Framework, the details of which are further set forth below.
Company has certified to the EU-U.S. and Swiss-U.S. Privacy Shield Framework set forth by the U.S and Nigeria Department of Commerce regarding the collection and use of Personal Data transferred from the EU, the United Kingdom, and/or Switzerland. For more information about the Privacy Shield Program, and to view Company’s certification, please visit www.privacyshield.gov. Company is committed to the Privacy Shield Principles of (1) notice, (2) consent, (3) accountability for onward transfer, (4) security, (5) data integrity and purpose limitation, (6) access and (7) recourse, enforcement and liability with respect to all Personal Data received from within the EU in reliance on the Privacy Shield. The Privacy Shield Principles require that we remain potentially liable if any third party processing Personal Data on our behalf fails to comply with these Privacy Shield Principles (except to the extent we are not responsible for the event giving rise to any alleged damage). Company’s compliance with the Privacy Shield is subject to the investigatory and enforcement powers of the U.S and Nigeria Federal Trade Commission. Please contact us with any questions or concerns relating to our Privacy Shield Certification.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us. Under certain conditions, you may also be entitled to invoke binding arbitration for complaints not resolved by other means.
What If You Have Questions Regarding Your Personal Data? If you have any questions about this section or our data practices generally, please contact us using the following information: